Host Terms and Conditions

  1. TO TREAT THE GUESTS AS PART OF THE FAMILY AT ALL TIMES. IF THE STUDENT IS BOOKED FOR AN EVENING MEAL PLEASE ENSURE THEY EAT MEALS WITH YOU. DO NOT LET THEM SIT ON THEIR OWN IN THEIR ROOM TO EAT THEIR DINNER.
  2. ALL ROOMS MUST BE PROVIDED WITH SUFFICIENT LIGHTING, CLEAN LIVING AREA, A DESK, A CHAIR FOR STUDYING AND WARDROBE /DRAWERS
  3. CLEAN LINEN MUST BE PROVIDED FOR GUESTS, AND MUST BE CHANGED WEEKLY.
  4. THE GUEST MUST HAVE ACCESS TO USE THE WASHING MACHINE ONCE A WEEK OR THE HOST MUST DO THE GUESTS WASHING ONCE A WEEK.
  5. PLEASE DO NOT SPEAK ABOUT PAYMENTS WITH GUESTS; PERFECT HOST MAKES ALL PAYMENTS.
  6. DO NOT TAKE MONEY FROM GUESTS DIRECTLY. IF GUEST(S) WISH TO EXTEND THEIR STAY PHH MUST BE INFORMED.
  7. DO NOT LET THE GUESTS USE YOUR TELEPHONE WITHOUT A PHONE CARD AS WE WILL NOT BE HELD RESPONSIBLE FOR THE PHONE BILL.
  8. ALL HOSTS MUST HAVE HOME INSURANCE TO COVER ANY BREAKAGES AND KEEP ALL VALUABLES SAFE, AS NEITHER WE NOR THE SCHOOLS WILL BE RESPONSIBLE.
  9. ALL HOSTS MUST HAVE A SMOKE ALARM IN THE HOME FOR THE SAFETY OF THE GUESTS.
  10. ALL HOSTS MUST CARRY OUT A FIRE RISK ASSESSMENT OF THEIR HOME AND INFORM ALL GUESTS ON A REGULAR BASIS
  11. ALL HOSTS MUST, AT THE TIME OF BEING GIVEN THE BOOKING, INFORM PHH IF THEY WILL BE HAVING A GUEST(S) OF THE SAME LANGUAGE OR IF THEY HAVE GUESTS WHO ARE UNDER 18 AND ADULTS
  12. ALL HOSTS MUST PROVIDE A VALID GAS SAFETY CERTIFICATE. IF ONE CANNOT NOT BE PROVIDE, WE WILL BE UNABLE TO PLACE GUESTS.
  13. ON ARRIVAL PLEASE SHOW GUESTS ALL THE FACILITIES THEY CAN USE. THIS IS ALSO A GOOD TIME FOR YOU TO INFORM THE GUESTS OF WHAT TIMES THEY CAN USE THE BATHROOM AND WHAT TIME MEALS WILL BE PROVIDED.
  14. ALL GUESTS OVER THE AGE OF 16 MUST BE PROVIDED WITH A KEY ON ARRIVAL.
  15. YOU MUST GIVE A MINIMUM OF ONE WEEKS NOTICE TO MOVE A GUEST OUT. UNLESS IT IS AN EMERGENCY, PLEASE CONTACT US AS SOON AS POSSIBLE.
  16. IF YOU DO HAVE ANY PROBLEMS WITH A GUEST, PLEASE LET US KNOW AS SOON AS POSSIBLE.
  17. IF GUESTS ARRIVE HOME LATE, A MEAL MUST BE LEFT FOR THEM.
  18. ALL MEMBERS OF THE HOME OVER THE AGE OF 18 MUST BE PREPARED TO COMPLETE A DBS WITH PHH.
  19. IF IT IS FOUND THAT THE HOST: BREAKS ANY OF OUR TERMS & CONDITIONS OR THE BRITISH COUNCIL RULES I.E. EXCEEDING 4 GUESTS; REMOVES OF ANY FURNITURE FROM A GUESTS ROOM AFTER A HOME VISIT HAS BEEN CARRIED OUT AND DOES NOT INFORMING PHH; USES A ROOM THAT HAS NOT BEEN VIEWED BY PHH; DOES NOT FOLLOWING THE GUIDELINES GIVEN AT THE VISIT, WE WILL REMOVE THE GUESTS IMMEDIATELY AND HAVE THE RIGHT TO WITHHOLD PAYMENT.
  20. ON NO ACCOUNT MUST HOSTS CONTACT OUR SCHOOLS/AGENTS DIRECTLY.